The best return policies make it simple and easy for customers to return or exchange a purchase if they aren’t satisfied. In fact, many of the 10 best return policies place no time limits on returns, and some will accept exchanges and returns even for well-used items.
These favorable return policies truly put the customer first, which is a huge help for a shopper struggling with a holiday spending hangover or a giftee dealing with a haul of unwanted presents. These 10 stores with the most generous return policies this holiday season:
1. Nordstrom Return Policy
Nordstrom made our list of the best return policies last year, and its generous policy put it among the best this year. Nordstrom is unique because it actually has no return policy. The store “handle[s] returns on a case-by-case basis with the ultimate objective of satisfying the customer,” according to its website. The store’s site also said it has a philosophy to ensure its customers are satisfied and will always try to deal with customers “fairly and reasonably.”
In practice, this gives Nordstrom team members a lot of flexibility on returns, which can work in the customer’s favor. For instance, there is no time limit on returns or exchanges, and Nordstrom’s return policy does not have any hard-and-fast rules against returning items without a receipt, without tags or that have been worn (special occasion dresses excluded). Nordstrom’s online return policy is similarly generous, and return shipping is free.
Shoppers should note that the Nordstrom Rack return policy is different, granting 90 days to return items and requiring returns to have original tags and receipt or packing slip.